I would think that shopify would send any registered custom domain as the "primary domain" for instagram/facebook shopping. Is this because I didn't purchase it through shopify? if so, its a bug for the application. The main problem is that facebook/instagram are pulling this myshopify URL instead of my custom domain that is registered with shopify. I already paid for this domain & plan to continue to use it - how can I fix this issue? with the my shopify version & it worked BUT it will be overridden if I ever update any of those products on my shopify while still using my domain that I own. domain! So I had to manually override my actual URLs with /products. I am writing this because I am having the same issue - just got my instagram shopping verified but because I have my own domain I used () it said "these products arent under the domain used for this profile" AKA talking about my. Hi there!! Hope you're doing well & having a good Tuesday. If your domain has already been verified and you're still seeing the error message, then you should see an option to Submit an appeal to Facebook directly in the Facebook sales channel. Facebook also has some information here on how to verify your domain this should help guide you in the right direction. I should also note that you'll also need to make sure that this is the same domain that you have associated with your Instagram business account. Depending on your domain provider, the process for accessing your DNS settings may differ, so it would be best to check in with the provider directly should you need any help adding a TXT record. In this case, you'll just need to access your DNS settings by logging into your account with your domain provider. If you aren't seeing the option to access your DNS settings in Shopify, then it sounds like you are using a third-party domain. Hi, you have a screenshot of the domain verification message you're seeing? When it comes to verifying domains, the primary domain is always the domain you'll want to verify. ![]() I hope this helps! Let me know how it goes. ![]() Have you verified your domain with Google yet? We actually have a help doc on how to verify your domain with third-party services that I recommend checking out. Once your site is verified with Google, you will be able to submit a sitemap, which helps your store appear in search engine results. If your domain is purchased through a third-party provider, however, then you will need to edit the DNS settings through your provider's website. We also have a help doc on how to edit your Shopify domain's DNS settings that you can refer to as well. If you purchased your domain from Shopify, then this can be done directly within your Shopify admin, in Online store > Domains > DNS Settings. This help doc also includes a video, which should make it easier to follow along. Facebook has a help doc that walks you through the domain verification process here. To verify your domain with Facebook, you'll just need to select the DNS Verification method, rather than the HTML File Upload.
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